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Returns

You may return an item for a refund of the merchandise total within 30 days of delivery; all you need to do is ship the item back to us. Return credits are issued within 24 hours once the item is received and inspected. Please note, if you return an item the return shipping costs will be deducted from your total refund amount..

If your item arrived damaged or defective, we are happy to arrange for a prompt replacement. Send us an email support@veratex.info

Return Eligibility
Items must be in new condition and in the original packaging to qualify for a refund (please do not assemble or modify the product in any way). The few exceptions that cannot be returned include:

  • Items Marked “Non-Returnable” (clearly indicated on the sale page before placing your order).

Extended Holiday Return Policy!
You have until January 31 to return orders placed between November 1 and December 25. Please note, you will be responsible for return shipping costs. If you receive an item that has a problem, please report the issue in the return form.

Return an Item or Order

Send us an email support@veratex.info

What if My Order Arrives Damaged?

We package all of our products well so they arrive on your doorstep snug, safe, and secure. If an item does arrive damaged or with parts missing, please notify us within 48 hours. We’re happy to send you replacement parts as soon as possible. Send us an email support@veratex.info

return policy.

  • When you sign for delivery, even if the package appears only slightly damaged, please write “Package Damaged.” If the package looks significantly damaged, you may refuse delivery. In this case, please notify us so that we can expect the return shipment. Once the package returns to us we will send you a new one right away.
  • If you have already accepted the package and notice missing or damaged parts, please contact usright away and we will ship you replacement parts free of charge. We usually only have a 48-hour window to file freight claims. If we cannot replace the parts, our carrier will pick up the original package and we will send you a full replacement.
  • If you decide you do not want parts or a replacement unit, you can return the item under our standard return policy.
  • If you received a damaged product or the wrong product and we cannot solve the issue with either a full replacement or replacement parts, we will pay to return the item us, on top of the refund.
  • If your product has a manufacturer’s defect, we can either replace the defective part, or, if necessary, the entire unit.
  • We select only the most reliable, highest quality products and the most reputable manufacturers to work with. If you have any issues or questions, don’t hesitate to seek ourmany resources .